The saga of getting a refund
I just had to call Safeway – again. Last week I ordered, among other items, grapes and lamb chops. I tried the grapes right away, and while they were very tasty, they were clearly on their way out – some already inedible. So I filed for a refund online.
A couple of days later, I opened the lamb to cook them – only to find that some of the chops were unquestionably rotten. They smell so bad, even the dog was offended. As I had already requested the refund for the grapes online, I had to call to get the refund for the lamb. That time, the call was answer quickly but the connection to the foreign customer service was quite choppy. Still, I thought they had approved the refund and that was that.
Six days later, I still hadn’t received it so I called back today. After wasting my time with the AI, I was put on hold while connecting to a customer representative. And god, they have the worst hold music I can imagine. I’m the exact opposite of a music connoisseur, but this made me think of 70’s psychedelic music. The main element was a loud drum that forced me to turn down the volume. It was so painful that, had it been a lesser amount, I’d probably would have hang out.
I do have to give to Safeway for their tricky way to avoid phone calls. I do wonder if bad connections and agents with thick accents are also used on purpose to disuade customers from calling.
OTOH, getting a refund online has gotten much easier – though now I’ve learned that I should wait to check on the status of any perishable before requesting a refund for any originally missing or spoiled items.
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