I just had to call Safeway – again. Last week I ordered, among other items, grapes and lamb chops. I tried the grapes right away, and while they were very tasty, they were clearly on their way out – some already inedible. So I filed for a refund online.
A couple of days later, I opened the lamb to cook them – only to find that some of the chops were unquestionably rotten. They smell so bad, even the dog was offended. As I had already requested the refund for the grapes online, I had to call to get the refund for the lamb. That time, the call was answer quickly but the connection to the foreign customer service was quite choppy. Still, I thought they had approved the refund and that was that.
Six days later, I still hadn’t received it so I called back today. After wasting my time with the AI, I was put on hold while connecting to a customer representative. And god, they have the worst hold music I can imagine. I’m the exact opposite of a music connoisseur, but this made me think of 70’s psychedelic music. The main element was a loud drum that forced me to turn down the volume. It was so painful that, had it been a lesser amount, I’d probably would have hang out.
I do have to give to Safeway for their tricky way to avoid phone calls. I do wonder if bad connections and agents with thick accents are also used on purpose to disuade customers from calling.
OTOH, getting a refund online has gotten much easier – though now I’ve learned that I should wait to check on the status of any perishable before requesting a refund for any originally missing or spoiled items. <\/p>\n","protected":false},"excerpt":{"rendered":"
The saga of getting a refund I just had to call Safeway – again. Last week I ordered, among other items, grapes and lamb chops. I tried the grapes right away, and while they were very tasty, they were clearly on their way out – some already inedible. So I filed for a refund online. […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[81],"class_list":["post-5789","post","type-post","status-publish","format-standard","hentry","category-shops-markets","tag-safeway","post-preview"],"_links":{"self":[{"href":"https:\/\/www.marga.org\/foodblog\/wp-json\/wp\/v2\/posts\/5789","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.marga.org\/foodblog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.marga.org\/foodblog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.marga.org\/foodblog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.marga.org\/foodblog\/wp-json\/wp\/v2\/comments?post=5789"}],"version-history":[{"count":0,"href":"https:\/\/www.marga.org\/foodblog\/wp-json\/wp\/v2\/posts\/5789\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.marga.org\/foodblog\/wp-json\/wp\/v2\/media?parent=5789"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.marga.org\/foodblog\/wp-json\/wp\/v2\/categories?post=5789"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.marga.org\/foodblog\/wp-json\/wp\/v2\/tags?post=5789"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}