Marga's Old Foodblog

Complain about Apple Peddler in Sutherlin

I received the following complaint about the Apple Peddler in Sutherlin. I'm posting it at the request of the sender

---

My kids were here on vacation-they wanted pie. We went to the Apple Peddlere in Sutherlin. We bought two cream pies, cheese cake and a piece of peach pie.

The cream pies were very good. The cheese cake was enjoyed by my daughter-the peach pie was mine.

I opened the to go container and found two slices of peach that looked like they had been sitting in a dehydrater for 7 days. The filling had jelled-I had moved past the dried peach slices and put my fork into the slice-how on earth did the server send this old, stale slice of pie out of the store? I immediately called and spoke with the server that knowingly pass this on to me. I would return the next day for a refund. She politely acknowledged my request.

My kids were here on vacation-we went with my mother early to the Wild Life Safari. When we retuned I sent my son to Apple Peddler to get the money-$3.75. He came home with the same dried out pie-really upset me. So I called again. I started with " I want to leave a message with the manager." I was told to quit yelling-I was using an angry voice but far from yelling, although I did volunteer to yell, then I was told "The manager does not have time to take out of his busy day and return my call." Yes, I was then very pissed off. I explained that I had spent $26 on pie and that I wanted to have my complaint satisfied. I finally hung up the phone. I am making the third trip to the restaurant today to take care of the dried up pie situation.

I will never eat here again. The customer service leaves much to be desired.

Chris Dockstader
Sutherlin, OR